FAQ

About Us
Servwell Insurance Services was formed in late 1995 with its founder -- Veronica Sparks. Veronica is a native of Riverside,
California, with more than 12 years of health insurance experience. She and her staff are available to serve you, your
family, and your employees through quality plans in life, health, dental, vision, long-term care, disability, senior coverage
and supplemental insurance plans.

Veronica Sparks was the host of the radio show "Your Insurance Today". The thirty-minute format of "Your Insurance
Today" focuses on educating the consumer on issues involving the purchasing and use of health, life and various other
insurance plans and health care issues. This show was unique in that it is the only one in California that deals with these
important topics. Those weekly shows answered consumer questions and highlight legislation that impact employers and
individuals. Weekly guests included interviews with doctors, CEOs of local businesses, and insurance carriers.

Veronica Sparks
Servwell Insurance Services
2995 Van Buren Blvd
A13PMB197
Riverside, CA 92503
(951) 776-2914
CA Lic # 0A98339
copyright 2005 - 2007 All rights reserved.

Privacy Policy We are committed to keeping the non-public personal information (“NPI”) we collect confidential and secure.
We want to let you know how we protect your privacy. Our Privacy Policy applies to potential, current and former
customers.

How do we protect your privacy?

We restrict access to NPI to our employees who need it for their jobs.
We require anyone outside our corporate family (non affiliates) who perform services for us to conform to our privacy
standards. We also require them not to use your NPI for any other purpose.
We verify that any person asking for your NPI is entitled to it before we give it.
We collect your health information only with your written authorization.
We disclose your NPI only as permitted or required by law.
We do not disclose your NPI to others for their own marketing purposes.
We do not reveal your health, character, personal habits or reputation to anyone for marketing purposes.
We maintain physical, electronic, and procedural safeguards to protect your NPI.

What information do we collect?

We need some NPI to determine if you are eligible for our products. Once a contract is issued, we typically only seek NPI
when someone asks for more coverage or submits a claim. Some examples of what we may collect:

Data you provide on applications (name, address, date of birth, Social Security number, income, beneficiary).
Information about your policies with us or our affiliates (policy number, coverage, premium, payment history).

To whom do we disclose information?

We may share your NPI when you ask or authorize us to do so. We also use public Internet networks to e-mail NPI
information to you, the insurance company and authorized outside investigative service agencies such as paramedic
examiners companies as needed. Also, the law allows certain disclosures without your authorization. We may share some
or all of your NPI with affiliates or non affiliates, as permitted or required by law. Examples of who we may share NPI with:

Non affiliates under contract with us, such as paramedic examination, medical records facilities, and customer service
vendors and other insurance agencies; affiliates that help us provide services or audit our operations.
A consumer reporting agency to detect or prevent fraud.
A regulatory, legal or government authority, for a compliance audit, information request or under a subpoena or court
order.
Affiliates or non affiliates that market our products. The parties we may share NPI with include life and health insurers,
insurance agents, and marketing firms. The law does not allow you to opt out of these disclosures. We may share your
name, address, product purchased, and policy number for these purposes.
What are your rights?

You have the right to know what NPI we have collected about you; this does not apply to NPI that relates to an actual or
possible claim or civil or criminal action. You may ask us in writing to correct any NPI you believe is not correct.

If we wish to disclose your NPI for reasons not normally allowed by law, we will ask for your written authorization. If you
give it to us, you may revoke it at any time. Revocation is subject to the rights of anyone who acted in reliance of your
authorization before it was revoked.
We may change our Privacy Policy from time to time. If we do, we will provide you with all the legal rights you are entitled
to. This privacy notice supersedes all prior notices we may have provided to you.